Overview
This position is a professional certified computer networking specialist responsible for the support of all computer systems in the Traffic Management Center (TMC). This position manages the overall network architecture related to ATMS and ITS devices, and assists in the design and development of ITS concepts including requirement analysis, technology review, specification development, testing, operations, and maintenance. Responsibilities include the planning, design, operations and maintenance of the TMC computer hardware, video wall, and software and network systems. Responsible for applying software and hardware solutions to improve the database management, analysis, and efficiency of the TMC objectives and strategic initiatives. Provides support function for all TMC staff and TMC core services including congestion management, incident and special event management, construction and road closure management, emergency response management, travel information dissemination, and database records management.
Core Competencies
Customer Commitment - Proactively seeks to understand the needs of the customers and provide the highest standards of service.
Dedication to Professionalism and Integrity - Demonstrates and promotes fair, honest, professional and ethical behaviors that establishes trust throughout the organization and with the public we serve.
Organizational Excellence - Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations.
Success through Teamwork - Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals.
Responsibilities
Acts as a technical advisor on computer systems that support the Traffic Management Center (TMC), including user workstations, servers, support applications, operating systems, device firmware, various data network technologies and topographies, ATMS network equipment, all of which may include knowledge of legacy systems.
Ensures system security and availability to only authorized users of each component of the TMC.
Assists in the development approaches and practices for cyber security risk managment to prevent or minimize disruptions to critical information infrastructure, and assists in identifying vulnerabilities and gaps to take proactive measures to reduce cyber security risks.
Provides technical support to the TMC Manager and staff to ensure seamless operations, and responds to problems with the TMC to ensure that the system is available to operators at all times, and responds to the TMC if the problem cannot be addressed remotely.
Responsible for establishing the standard configuration of TMC computers and trains TMC staff on these standards and use.
Responsible for completion or assistance of installs, configuration, and maintenance of both physical and virtual computer servers.
Requirements
Possession of a Bachelor's Degree from an accredited college or university with a major in information technology or related engineering field; AND
Five (5) years of experience in network administration and/or ITS related field, including experience in local and wide area networks (LAN/WAN) management and administration, including system configuration, setup, troubleshooting, planning, designing, implementation, and user support, requiring knowledge of traffic managment control software, CCTV control software, and other ITS devises, networks, and systems;
Desirable to have or obtain a Cisco Certified Network Professional Certification (CCNP), a Microsoft Certified Systems Engineer Certication (MCSE), and an FDOT/IMSA Level II Signal Certification within one year; OR an equivalent combination of education (not less than a high school diploma/GED), training and experience that would reasonably be expected to provide the job-related competencies notes below. (For education and experience only, does not include legally required Licenses or Certifications.)
Job Specifications
Proactively seeks to understand the needs of the customers and provides the highest standards of service.
Demonstrates and promotes fair, honest, professional and ethical behaviors that establish trust throughout the organization and with the public.
Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of operations.
Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals.
Ability and willingness to work alternate work schedules and be on-call 24 hours per day.
Ability to communicate effectively in both oral and written form, including ability to write technical reports and other technical correspondence.
Ability to clearly communicate technical information in non-technical language.
Ability to prioritize requests in real-time, organize, schedule, and coordinate a variety of activities and projects.
Ability to manage the day-to-day operations of a computer network and servers.
Ability to learn new emerging technologies, including both hardware and software packages.
Ability to establish and maintain cooperative and respectful working relationships with all those involved during the course of work.
Skill in project management and leadership.
Physical Requirements
Work is usually performed in an office environment, but may require field visits to ATMS communication hubs or signal locations to perform installation, configuration, maintenance or troubleshooting of ATMS network devices that involve light to sedentary work that may involve lifting, carrying, pushing and/or pulling of objects and materials of relatively light weight.
Work Category
Light Work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequestly, and/or a negligible amount of force constantly to move objects. If the use of arms and/or leg controls requires exertion of forces greater than that of sedentary work and if the worker sits most of the time, the job is considered light work.
https://hillsborough.taleo.net/careersection/county_external/jobdetail.ftl?job=210000LR
Requirements
Possession of a Bachelor's Degree from an accredited college or university with a major in information technology or related engineering field; AND Five (5) years of experience in network administration and/or ITS related field, including experience in local and wide area networks (LAN/WAN) management and administration, including system configuration, setup, troubleshooting, planning, designing, implementation, and user support, requiring knowledge of traffic management control software, CCTV control software, and other ITS devises, networks, and systems
Additional Job Information : https://hillsborough.taleo.net/careersection/county_external/jobdetail.ftl?job=210000LR
